HOTEL POLICIES

Accommodation Code

Data of Service Provider

The operator of the hotel Boutique Hotel Corso is the L7 Corso , s. r. o. company, Stará Louka 460/38, 360 01 Karlovy Vary, Company Registration No. 13988948, VAT CZ13988948, registered in the Company Register administered by the Regional Court in Pilsen, section C, insert 41479  The place of business of Boutique Hotel Corso is located at the address Stará Louka 460/38, 360 01 Karlovy Vary.

1. Conditions for Concluding the Accommodation Contract

1.1 Guests are accommodated in Boutique Hotel Corso on the basis of an Accommodation Contract concluded in accordance with provision § 2326 et seq. of Act No. 89/2012 Coll., the Civil Code, on the basis of which Boutique Hotel Corso (hereinafter the “accommodation provider”) provides the accommodated party with temporary accommodation for the negotiated period or for the period arising from the purpose of accommodation in the facility meant for this purpose, and the accommodated party (hereinafter also the “guest”) commits to pay the accommodation provider for the accommodation and for the services related to it in the period given by this Accommodation Code (hereinafter also the “contract”).

1.2 The Accommodation Contract is always concluded in writing. In order to meet the formal requirements, a written confirmation of the reservations made or a filled-out reservation form shall suffice.

1.3 The rights and responsibilities of the contracting parties that are not explicitly treated by the Accommodation Contract are treated by this Accommodation Code and by the Service Price List of the accommodation provider. In the case that the Accommodation Contract stipulates conditions other than those given by the Accommodation Code and/or the Price List of the accommodation provider, the Accommodation Contract shall be used.

1.4 In the case that the accommodated party should fail to meet their obligations as given by the Accommodation Contract and by the Accommodation Code and/or Price List of the accommodation provider attached, or if they should breach the good manners of the hotel in any way, the accommodation provider is entitled to terminate the Accommodation Contract before the period negotiated in it ends, and that even without a notice period in the case that the guest was notified of their misconduct by the hotel in accordance with provision § 2331 of the Civil Code.

2. Contract Conclusion, Reservations

2.1 The accommodated party is required to order accommodation from the accommodation provider in written form, or eventually make reservations by telephone and then confirm this intent in writing with the accommodation provider. Written reservations, or the confirmation of reservations made by telephone as described above, respectively, are considered to be orders made using the form for reservations sent by email to the address of the accommodation provider or by post to the address of the place of business listed in the heading of this Accommodation Code.

2.2 Once the accommodation provider receives the order from the guest in written form or receives the written confirmation of the reservations, they shall issue a deposit invoice to the guest in the amount of 50% of the expected price of the accommodation (unless stipulated otherwise), which shall be sent to the guest’s address as given in item 2.1 of this article. The accommodated party is required to pay the deposit by the date and under the conditions given by the deposit invoice. The deposit is not requested only in the case that reservations are made seven or less calendar days before check-in. In such cases, the price of accommodation shall be paid in full at check-in.

2.3 This Accommodation Contract is concluded the moment the written order or the written confirmation of the reservations is delivered to the accommodation provider, or when the guest fills out the registration card.

3. Cancellations of Reservations, Withdrawal from the Contract before Check-in, Failure to Arrive for Accommodation

3.1 If the guest should not properly pay the deposit in accordance with Art. 1 paragraph 2.2 in a timely manner, the reservations are cancelled due to the maturity expiration date of the deposit invoice.

3.2 The guest is entitled to withdraw from the Accommodation Contract before the day of check-in, and that without giving their reasons for doing so. The guest is obliged to deliver written notification of the contract withdrawal to the accommodation provider. In such cases, the accommodation provider is entitled to charge a contractual fine, the amount of which shall be calculated from the amount of the paid deposit, unless otherwise stipulated by the hotel offer/contract concluded between the contracting parties, whereby the tariff of the contractual fine shall be determined as follows:

The contractual fine for individuals:

30 – 21 days prior to arrival – 10 % of the total price for the ordered and not realised services
21 – 15 days prior to arrival – 30 % of the total price for the ordered and not realised services
14 – 8 days prior to arrival – 80 % of the total price for the ordered and not realised services
7 days prior to arrival – 100 %  of the total price for the ordered and not realised services

The contractual fine for groups (for cancellations or for the reduction of the number of people by more than 10%):

50 – 30 days prior to arrival – 30 % of the total price for the ordered and not realised services
29 – 15 days prior to arrival – 50 % of the total price for the ordered and not realised services
14 days prior to arrival – 100 % of the total price for the ordered and not realised services

3.3 In the case that the guest fails to arrive at check-in within 24 hours of the negotiated time of arrival, the accommodation provider is entitled to withdraw from the Accommodation Contract, while also being entitled to a contractual fine in the amount of 100 % of the paid deposit. This is not applicable in the case that the customer notifies of their late arrival for their stay in advance, but no later than one day before the planned arrival, and that either by telephone or in writing. The conditions set in Art. 2 paragraph 2.1 of this Accommodation Code determine the form of the notification.

3.4 The costs of reserved but unused services are not refundable, and it is possible to change the reserved services during the guest’s stay (e.g. accommodation, board, procedures) only upon agreement with the accommodation provider.

3.5 If the accommodation provider should not be able to ensure the services listed in the confirmed order of accommodation through their own fault (e.g. no vacancy, temporary operational problems, etc.), they are obliged to ensure the immediate alternative accommodation of the guest.

The accommodation provider is obliged to:

• Ensure/offer the services listed in the confirmed order for the confirmed price and for the period given in it – or until any obstacles are removed – in another hotel of the same or higher category. All additional expenses incurred through ensuring alternative accommodation are carried by the accommodation provider.

• Ensure free transfer services for moving the guest to the alternative accommodation site, as well as for the eventual return of the guest.

If the accommodation provider meets all of these obligations, or if the guest accepts the offer of alternative accommodation, respectively, the guest may not claim any further damages.

4. Arrival to the Hotel

4.1 The accommodated party announces their arrival to the authorised hotel reception desk clerk.

4.2 The guest shall present their personal identification card or passport to reception, which serves the authorised employee of the accommodation provider to verify the guest’s identity. The guest confirms the correctness of their personal data and of their length of stay by their signature on the registration card. In the event that the guest should not present the aforementioned valid documents, the accommodation provider has the right to refuse the guest accommodation.

4.3 Unless otherwise stipulated, it is possible to check-in from 2.00 pm to 8.00 pm.

4.4 Upon check-in, the guest shall pay the amount representing the balance due for the accommodation, i.e. the negotiated price of accommodation lowered by the amount of the paid deposit in accordance with Art. 2 paragraph 2.2 of the Accommodation Code. After paying the balance due for the accommodation, the accommodation provider will issue the guest with a tax document confirming the payment of the entire stay.

4.5 The number of people staying in the room corresponds to the number of people registered for accommodation. The accommodated party is obliged to notify the hotel of their exact number during registration.

4.6 The length of stay is negotiated no later than during the check-in of the guest, and is noted on the registration card. The length of stay may be prolonged only upon the consent of the accommodation provider, and must be confirmed by being noted on the registration card.

4.7 The accommodated party hereby gives the accommodation provider their consent with the processing and storage of their personal data to the extent of the data provided and for the purpose of providing accommodation and registration of guests in the sense of Act No. 565/1990 Coll., on Local Fees and Act No. 326/1999 Coll., on the Residence of Foreign Nationals in the Czech Republic and on the amendment of selected laws. Further responsibilities of the guest and the accommodation provider in terms of keeping a housing log are determined by the aforementioned laws.

4.8 Guests under 18 years of age may be accommodated only if they accompany an accommodated adult.

4.9 If the accommodated party should be inebriated or under the influence of narcotics, the hotel has the right to prevent them from entering the hotel, as the guaranteed abidance to the Accommodation Code could thus be hindered.

4.10 A guest who checks in before 6.00 am is obliged to pay for accommodation for the entire previous night. If the guest should not check out of their room by 11.00 am, they will be charged for the following night, unless previously negotiated otherwise.

4.11 In the event that the hotel has the room booked in advance and the guest fails to vacate the room after being requested to do so, or if they are not present in the hotel, the hotel has the right to write up the guest’s property in the presence of a two-member committee and store it in a safe place so that the guest who has made reservations for the room may be accommodated in it. For capacity reasons, if the guest should request to prolong their stay during said stay, the hotel may offer them another room than the one they are already accommodated in.

5. General Rules of Accommodation

5.1 The guest has the right to use the area designated for their accommodation, as well as the common areas of the hotels. They have the right to take advantage of the services related to their accommodation.

5.2 The guest receives a magnetic key card (key) at check-in, and they should prevent its loss, ruin, or damaging, as well as making it accessible to third parties who are not a direct party of the Accommodation Contract. In the case that the magnetic key card (key) is lost, the guest is required to notify the designated employee of the accommodation provider of the loss. The guest is required to pay a manipulation fee to the accommodation provider in the amount of CZK 200 in the case of loss and for the issuance of a new card.

5.3 By being accommodated in the hotel, the guest confirms that they have been familiarised with this Accommodation Code, and that they understand it and shall abide by it, which they confirm by signing their registration card when checking in to the hotel. In the case that they should breach this code, the hotel is entitled to terminate the negotiated accommodation even before the negotiated period has ended, whereby it is not liable to pay any eventual damages that the guest claims. 

5.4 The guest is obliged to:

• Pay the price for the accommodation as given by the valid price list (order confirmation).
  • Maintain cleanliness in the areas designated for accommodation.
  • Protect the equipped furnishings from damage in the areas designated for accommodation.
  • Report any damages or losses in the hotel caused by the guest or by the parties accommodated with them.
  • To behave in a manner that would not disturb others by their excessive noise in the period from 10.00 pm to 7.00 am.
  • Upon leaving the room, to close all water taps, turn off the lights, turn off electrical appliances that are not in use when the guest is not present, and close the windows.
  • At check-out, return the magnetic key card(s) (key/s) to the designated hotel employee.

5.5 Without the permission of the accommodation provider, the guest must not:

• Carry out any fundamental changes to the areas designated for accommodation (move furniture, move furnishings, etc.).
  • Remove any furnishings or equipment from the areas designated for accommodation.
  • Use their own appliances, with the exception of small appliances used by the guest for their hygiene and office work, in the areas designated for accommodation.
  • Hand over the areas designated for accommodation to a different party.
  • Take visitors in the areas designated for accommodation. Visitors must be registered with the reception desk clerk, and visits are possible only from 8.00 am to 10.00 pm. For welcoming visits at other hours, please only use the public areas of the hotel.

5.6 Furthermore, in the areas designated for accommodation, the guest must not:

• Carry a weapon, ammunition, and explosives, or otherwise store them in a manner allowing their immediate use.
  • Hold, manufacture, or possess narcotics or psychoactive substances or toxins unless they are medicines prescribed by the guest’s doctor.
  • Smoke – this ban is not applicable to those areas designated as smoking areas, which are visibly designated with the corresponding symbol.
  • Use open flames.
  •Use explosives in the hotel building or in its proximity (recreational pyrotechnics).

5.7 Other general rules of accommodation:

• In the event that the guest falls ill or is injured, the hotel/reception desk will ensure that emergency medical care is summoned, or shall ensure transport to the hospital. Any costs are covered by the guest.
  • The guest must allow the hotel staff access to the room to enable them do their job (housekeeping, repairs, etc.).
  • For safety and social reasons, it is not appropriate to leave children under 12 years of age unattended by adults in the rooms or in other hotel areas.
  • The guest is not allowed to bring sports equipment and items to their rooms; another area is designated for their storage.
  • The guest must not bring their own food and drink to the premises of the restaurant and the Lobby Bar.
  • The assortment of goods in the mini-bar is not included in the price of accommodation. The guest is obliged to pay for any consumed goods at the hotel reception desk.
  • The guest has the right to file a complaint for any insufficient services. They are obliged to register such complaints without undue delay in order to possibly rectify the situation on the spot; later complaints shall not be taken into account. In the interest of the rapid settlement of the complaint, it is suggested that the guest present a document (bill) when registering the complaint. The guest must present the item in question if the character of the services that are being complained about should so require.
  • The guest is entitled to request that any defects affecting the functioning and furnishing of the room be rectified by the Accommodation Services Department. If the defect cannot be rectified, an alternative for the service shall be provided. In the event that an alternative for the service cannot be provided, a discount from the service fee shall be provided.
  • The guest is entitled to request the free, proper, and timely rectification of deficiencies at the Catering Services Department if the proper quality, weight, measure, temperature, or price is not met. Complaints about the quality and temperature of meals and drinks are made by the guest upon tasting directly with the servers at the restaurant. Complaints about measurements and weight are made before consumption. If the food or meal should be defective, the guest has the right for a substitution or for a refund of the amount paid directly from the servers.

In relation to Regulation (EU) No. 2000/13 of the European Parliament and of the Council on the provision of food information to consumers – specifically on the characteristics of served, unpackaged foods and drinks that contain allergens, the restaurant servers of Boutique Hotel Corso shall provide every customer such information upon their request.

6. Liability of the Accommodation Provider for Stored Items

6.1 For the guest’s maximum comfort, hotel rooms are equipped with safes for storing personal valuables. The hotel is not liable for any valuables of guests left in rooms (money, jewellery, securities, credit cards, computers, tablet computers, cameras, etc.) if they are not stored in the safe. We recommend storing your money, jewellery, securities, credit cards, computers, tablet computers, cameras, etc. in the safe found in your hotel room.

6.2 The hotel is not liable for the loss of valuables not stored in the safes.

6.3 The guest must give notice of any damages, loss, or harm incurred immediately after they discover them. Entitlement to such liabilities ends in the case that the guest does not notify the hotel of the loss, ruin, or damage without undue delay, and that no later than 15 days after they have discovered such damages.

6.4 Damages will not be covered in the case that they were caused by the guest themselves or by the parties accompanying them.

7. Safety, Guest Liability for Incurred Damages

7.1 The guest is obliged to familiarise themselves with safety regulations and with the evacuation routes.

7.2 During their stay, the guest behaves in such a manner that prevents unreasonable harm to the freedom, life, or property of others.

7.3 If the guest should cause damage to the property of others through their actions, the damages incurred will be paid through the paid deposit in accordance with Art. 4 paragraph 4.4 of this Accommodation Code. If the damages incurred exceed the amount of this deposit, the guest is obliged to cover the difference to the accommodation provider before checking out of the hotel.

7.4 The liability of the accommodation provider for damages to stored items is governed by provision § 2945 et seq. of Act No. 89/2012 Coll., the Civil Code.

7.5  The liability of the accommodation provider for damages to items brought in to the hotel is governed by provision § 2946 et seq. of Act No. 89/2012 Coll., the Civil Code.

7.6 Any property forgotten in the hotel by the guest will be sent to them only upon their request; the guest carries the costs and the risks of such parcels. The hotel keeps forgotten items for the period of seven days, and afterwards, in the event that the items are obviously valuable, hands them over to the pertinent authorities. If the forgotten item seems to be of no value, the hotel reserves the right to destroy it after the aforementioned storage period ends.

7.7 If the guest is provided with a parking space for a fee in the unguarded hotel parking lot, no Storage Contract or similar agreement is thus concluded, and the only contractual obligation of the accommodation provider in this sense is the very possibility of the guest to temporarily utilise the given parking space. The accommodation provider is not responsible for loss or damage to the vehicle parked or moving in this parking lot, for the loss or damage of its contents, and for damages caused to persons and animals in the parking lot, as well as not being liable for damages caused by random phenomena or force majeure, or for damages caused by vandalism.

7.8 In the event of the illness/death of the guest, the accommodation provider is entitled to the compensation of the invoice for the balance due of the patient/deceased by their family members, inheritors, or other parties covering costs, respectively: in particular the compensation of any eventual costs for medical care and management costs, consideration for the services utilised prior to death, and compensation for eventual damages caused to equipment and furnishings.

8. Departure from the Hotel

8.1 The guest must check-out of the room they are accommodated in by no later than 11.00 am, unless otherwise stipulated in advance in the confirmed order.

9. Principles of Personal Data Protection

9.1 We use your data for the provision of our services, and shall use them primarily for the purpose of satisfying your needs. These data may be used and stored for the following purposes: accounting, invoicing, and audits, to verify credit or other types of payment cards, for anti-fraud clearance, for immigration and customs checks, safety, security, system tests, maintenance, improvements and developments, health, administrative and legal purposes, statistical and marketing analyses, and we may also use them for communication with you for administrative or operational reasons.

9.2 By providing your personal data, you understand and explicitly give your consent with the processing of your personal data by Boutique Hotel Corso in accordance with these principles and with the pertinent laws and regulations, including the fact that such data will be used by our employees or eventually by those parties that ensure certain services for us.

9.3 The provision of data to third parties may be necessary for the proper provision of services, products, and information according to your needs. For the aforementioned reasons, it is possible that we shall allow access to your information to third parties who function as our data processors. 

9.4 In order to ensure the protection and safe storage of your personal data, we take adequate technical and security measures to protect your personal data from unauthorised access, misuse, amendments, or unauthorised deletion. We pay close attention to the secure transfer of personal and financial data.

9.5 We try to ensure that our webpages offer our guests only the information they seek. For the purpose of meeting this goal, we might use your data to carry out analyses, to improve quality, to develop services, to improve the performance of our webpages, to ascertain the degree of the success of our advertisement campaigns, or to adjust our services to your demands. It is possible that for such purposes we shall provide such information that does not personally identify you to our contracting partners (e.g. third-party providers of services), for example, but not limited to, anonymous demographic data or your online behaviour.

9.6 By subscribing to commercial messages you explicitly give your consent – after you have familiarised yourself with the corresponding information on data processing – with the reception of direct marketing messages, including direct marketing or with special offers from the hotel. For the purpose of sending such direct marketing/special offer messages, we process your name and your e-mail address.

9.7 This consent is voluntary, and can be withdrawn at any time without giving your reasons at the e-mail address reservation@corsohotel.cz

The legal relations, as well as other circumstances not explicitly stipulated by this Accommodation Code, are governed by the valid legislation of the Czech Republic, as well as by the other internal regulations of the hotel.

Hotel management welcomes any suggestions from guests for the improvement of hotel operations, and so we therefore request that you fill out our questionnaire.

10.1 Consumer Protection:

By concluding this Accommodation Contract, we hereby provide you with all of the information in accordance with provisions § 1811 and § 1820 of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter the “Civil Code”).

As the accommodation provider, Boutique Hotel Corso**** provides the accommodated guests with the following information:

a) The identity and contact data of the accommodation provider: L7 CORSO s. r. o., Company Registration No.: 13988948, based at: Stará Louka 460/38, 360 01 Karlovy Vary, VAT 13988948, a company registered in the Company Register administered by the Regional Court in Pilsen, section C, insert 41479, address for delivering electronic mail: reservation@corsohotel.cz, telephone number: 353 504 111;

b) the primary scope of business of the accommodation provider: providing accommodation services;

c) designation of services: the accommodation provider ensures accommodation for the accommodated guests and the services related to accommodation on the basis of the conditions given in the written Accommodation Contract;

d) the price of the provided services: the overall price for the provided services is given by the valid price list. The prices thus determined include all taxes and fees;

e) the manner of payment and compensation: the accommodated guest will make all payments negotiated in the Accommodation Contract in cash or by bank transfer to the account of the accommodation provider, the number and variable symbol, which the accommodation provider notifies the accommodated guests of in writing; 

f) costs for long-distance communication means: the costs for long-distance communication means are determined by the subjects providing the services of long-distance communication, and these costs do not differ from the basic tariff;

g) information on the existence, manner, and conditions of extrajudicial settlements of consumer complaints, including information on whether it is possible to turn to a supervisory authority for help:

the accommodated guest has the right to file a proposal for the extrajudicial settlement of consumer conflicts to the pertinent subject, which is the Czech Trade Inspection Authority Central Inspectorate – ADR Department, Štěpánská 15. The Czech Trade Inspection Authority is the supervisory authority that supervises consumer protection in accordance with Act No. 64/1986 Coll., on the Czech Trade Inspection Authority, as amended, and other legislation. The webpages of the Czech Trade Inspection Authority is found at www.coi.cz;

h) in accordance with provision § 1837 letter j) of the Civil Code, the accommodated guest as the consumer does not have the right to withdraw from the Accommodation Contract in the case that the accommodation provider provides the services in the given period;

i) designation of the member state or member states of the European Union whose legislation shall govern the relationship between the accommodated guest and the accommodation provider based on the Accommodation Contract: Czech Republic;

j) information about the language in which the accommodated guest will negotiate with the accommodation provider throughout the validity of the Accommodation Contract and in which the contractual conditions and other information will be provided to the accommodated guests: Czech;

This Accommodation Code comes into validity and effect after being updated on 25 FEBRUARY 2022.